You can cancel your order for a full refund any time before you submit your project requirements — just message us from your order page. No questions asked.
Once you submit your requirements, the designer begins work on your project, and the order can no longer be cancelled. The revisions included in your package exist for exactly this reason — to make sure the result matches what you need, without needing to cancel.
Orders can never be cancelled once the final files have been delivered.
Cancellation isn't self-service: message us or open a dispute from your order page and we'll confirm the outcome in writing within your order's message thread.