{"id":125199,"date":"2020-01-20T04:02:23","date_gmt":"2020-01-20T03:02:23","guid":{"rendered":"https:\/\/colonfilm.com\/es\/?page_id=125199"},"modified":"2023-08-23T18:29:27","modified_gmt":"2023-08-23T17:29:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/colonfilm.com\/es\/faqs\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.22.0&#8243; background_image=\u00bbhttps:\/\/colonfilm.com\/es\/wp-content\/uploads\/2023\/08\/header-bg-2.jpg\u00bb custom_padding=\u00bb6vw||7vw||false|false\u00bb top_divider_height=\u00bb6vw\u00bb top_divider_flip=\u00bbvertical\u00bb hover_enabled=\u00bb0&#8243; locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb title_text=\u00bbheader-bg-2&#8243; sticky_enabled=\u00bb0&#8243;][et_pb_row use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb4&#8243; make_equal=\u00bbon\u00bb _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbTexto\u00bb _builder_version=\u00bb4.16&#8243; text_font=\u00bb||||||||\u00bb header_font=\u00bb||||||||\u00bb header_3_font=\u00bb||||||||\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb background_layout=\u00bbdark\u00bb module_alignment=\u00bbcenter\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3>Preguntas frecuentes<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bb||||||||\u00bb background_layout=\u00bbdark\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h5>\u00bfComo funcionan los paquetes?<\/h5>\n<p style=\"text-align: justify;\">Cada uno de nuestros paquetes contiene unas caracter\u00edsticas concretas para poder hacer un c\u00e1lculo aproximado del tiempo que se emplea en la edici\u00f3n del dise\u00f1o.<\/p>\n<p style=\"text-align: justify;\">Cada dise\u00f1o es \u00fanico y diferente, al igual que lo son las necesidades para cada proyecto. Por eso es importante mantener una comunicaci\u00f3n continua e informar de que manera deseas emplear el presupuesto que tienes destinado para tu proyecto.<\/p>\n<p style=\"text-align: justify;\">Todos los paquetes pueden adaptarse a tus necesidades. Por ejemplo, si requieres un archivo m\u00e1s grande pero no necesitas varias revisiones, podemos variar las condiciones del paquete para adaptarnos a lo que necesitas, siempre y cuando se indique en el momento de realizar la orden y sea de mutuo acuerdo entre el cliente y el dise\u00f1ador.<\/p>\n<p style=\"text-align: justify;\">En definitiva, el presupuesto determinar\u00e1 en mayor parte el tiempo que voy a dedicar a tu dise\u00f1o.<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=\u00bb\u00bfQu\u00e9 necesito para comenzar?\u00bb closed_toggle_text_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bbrgba(0,0,0,0)\u00bb icon_color=\u00bb#ffffff\u00bb open_icon_color=\u00bb#ffffff\u00bb admin_label=\u00bbConmutador\u00bb _builder_version=\u00bb4.16&#8243; title_font=\u00bbMontserrat|700|||||||\u00bb title_font_size=\u00bb18&#8243; title_line_height=\u00bb1.5em\u00bb body_font=\u00bbMontserrat||||||||\u00bb body_font_size=\u00bb16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<ul>\n<li style=\"text-align: justify;\"><strong>Im\u00e1genes:<\/strong>\u00a0Env\u00edanos las im\u00e1genes o captures que quieres incluir en el dise\u00f1o, con la m\u00e1s alta resoluci\u00f3n posible. Si deseas, puedes enviar el video original y nosotros haremos las capturas personalmente, de manera profesional.<\/li>\n<li style=\"text-align: justify;\"><strong>Elementos:<\/strong>\u00a0<span>Logos, emblemas o cualquier otro elemento que desees incluir en el dise\u00f1o.<\/span><\/li>\n<li style=\"text-align: justify;\"><strong>Texto:<\/strong>\u00a0<span>El texto exacto que quieras incluir en el dise\u00f1o, en un archivo de texto editable.<\/span><\/li>\n<li style=\"text-align: justify;\"><span><strong>Ejemplos:<\/strong> Puedes enviar cualquier ejemplo que nos ayude a acercarnos a lo que est\u00e1s buscando, en caso de ser necesario.<\/span><\/li>\n<li style=\"text-align: justify;\"><span><strong>Enviar los requisitos:<\/strong>\u00a0Puedes agregar todas las im\u00e1genes, videos y documentos necesarios en el checkout para completar el dise\u00f1o.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbAbout revisions\u00bb closed_toggle_text_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bbrgba(0,0,0,0)\u00bb icon_color=\u00bb#ffffff\u00bb open_icon_color=\u00bb#ffffff\u00bb admin_label=\u00bbConmutador\u00bb _builder_version=\u00bb4.16&#8243; title_font=\u00bbMontserrat|700|||||||\u00bb title_font_size=\u00bb18&#8243; title_line_height=\u00bb1.5em\u00bb body_font=\u00bbMontserrat||||||||\u00bb body_font_size=\u00bb16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">All packages include rounds of reviews that are available for you to make changes upon to the agreed design. One round consists of requesting modifications to the design, and each delivery of the modified design will be counted as one round. These reviews are made on the requirements that are received at the time of requesting the order and must be delivered in a single document per review round. You have three days to request the modifications included in your package from the moment the design is delivered. You must give approval to all work done verifying that there are no spelling mistakes. After this period, the modifications will have a cost that will be agreed between both parties. If you want a new design that requires changing most of the elements that compose it, you must acquire a new package. To add information or modify the initial requirements, an additional amount of 5% will be charged for each modified file.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbAbout the delivery time\u00bb closed_toggle_text_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bbrgba(0,0,0,0)\u00bb icon_color=\u00bb#ffffff\u00bb open_icon_color=\u00bb#ffffff\u00bb admin_label=\u00bbConmutador\u00bb _builder_version=\u00bb4.16&#8243; title_font=\u00bbMontserrat|700|||||||\u00bb title_font_size=\u00bb18&#8243; title_line_height=\u00bb1.5em\u00bb body_font=\u00bbMontserrat||||||||\u00bb body_font_size=\u00bb16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">The regular delivery time is indicated at the top of each package. If you need the design in less time, you just have to contact us to set a different delivery date or get the extra fast. Extra fast or less than regular delivery has an additional cost. About the scheduled delivery time, the lack or delay of feedback from the customer will delay the delivery of the design.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbAbout the images and background extraction\u00bb closed_toggle_text_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bbrgba(0,0,0,0)\u00bb icon_color=\u00bb#ffffff\u00bb open_icon_color=\u00bb#ffffff\u00bb admin_label=\u00bbConmutador\u00bb _builder_version=\u00bb4.16&#8243; title_font=\u00bbMontserrat|700|||||||\u00bb title_font_size=\u00bb18&#8243; title_line_height=\u00bb1.5em\u00bb body_font=\u00bbMontserrat||||||||\u00bb body_font_size=\u00bb16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">Each package indicates the number of images that can be included in the design. You can send us the images at the moment of placing your order, or we can select and provide them personally. Packages include stock images with distribution rights and\/or loyalty free. You are responsible of the origin and distribution rights of the images you provide. Background extraction refers at the images included in the packages, destined to be part of the design. It is recommended that the images have a good quality \/ illumination to be able to perform the extraction in a suitable way.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbAbout editable files\u00bb closed_toggle_text_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bbrgba(0,0,0,0)\u00bb icon_color=\u00bb#ffffff\u00bb open_icon_color=\u00bb#ffffff\u00bb admin_label=\u00bbConmutador\u00bb _builder_version=\u00bb4.16&#8243; title_font=\u00bbMontserrat|700|||||||\u00bb title_font_size=\u00bb18&#8243; title_line_height=\u00bb1.5em\u00bb body_font=\u00bbMontserrat||||||||\u00bb body_font_size=\u00bb16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">You can purchase the editable file of your design to modify it anytime you want. The file type will depend on the design you just purchased, but you will always receive a file compatible with one of the Adobe products, Photoshop, Illustrator, InDesign, Premiere or After Effects. If you want to receive a specific file type, let us know at the moment of placing your order.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat type of effects and illustrations can you include?\u00bb closed_toggle_text_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bbrgba(0,0,0,0)\u00bb icon_color=\u00bb#ffffff\u00bb open_icon_color=\u00bb#ffffff\u00bb admin_label=\u00bbConmutador\u00bb _builder_version=\u00bb4.16&#8243; title_font=\u00bbMontserrat|700|||||||\u00bb title_font_size=\u00bb18&#8243; title_line_height=\u00bb1.5em\u00bb body_font=\u00bbMontserrat||||||||\u00bb body_font_size=\u00bb16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">Some of the packages include the creation of effects, like disintegration, rain, explosions, etc., and also the creation of illustrations. If you need any of these, it&#8217;s imperative that you get in touch with us before placing your order, explaining the kind of effect you&#8217;re planning to use.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat happens if any of the packages don&#8217;t meet your needs?\u00bb closed_toggle_text_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bbrgba(0,0,0,0)\u00bb icon_color=\u00bb#ffffff\u00bb open_icon_color=\u00bb#ffffff\u00bb admin_label=\u00bbConmutador\u00bb _builder_version=\u00bb4.16&#8243; title_font=\u00bbMontserrat|700|||||||\u00bb title_font_size=\u00bb18&#8243; title_line_height=\u00bb1.5em\u00bb body_font=\u00bbMontserrat||||||||\u00bb body_font_size=\u00bb16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">There is no problem. I understand that in the graphic design field it&#8217;s very difficult to specify everything, and because of that, you can get in touch with us to receive a personalized offer that better suits your needs.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat is the refund policy?\u00bb closed_toggle_text_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bbrgba(0,0,0,0)\u00bb icon_color=\u00bb#ffffff\u00bb open_icon_color=\u00bb#ffffff\u00bb admin_label=\u00bbConmutador\u00bb _builder_version=\u00bb4.16&#8243; title_font=\u00bbMontserrat|700|||||||\u00bb title_font_size=\u00bb18&#8243; title_line_height=\u00bb1.5em\u00bb body_font=\u00bbMontserrat||||||||\u00bb body_font_size=\u00bb16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">In case you&#8217;re not satisfied with the design, you can always use the revisions included with your purchased package, and if you use all the revisions, you can still add more with a small extra fee. A partial refund of your purchase can be made before delivering the design, discounting commission and management expenses. Once the design is finished and delivered, in case it meets all your requests, no refunds are allowed. This is a creative process which requires personalized attention, designs are not reusable and must be paid up front.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb2vw||2vw||true\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2&#8243; use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2&#8243; make_equal=\u00bbon\u00bb padding_top_bottom_link_1=\u00bbtrue\u00bb padding_top_bottom_link_2=\u00bbtrue\u00bb padding_left_right_link_1=\u00bbtrue\u00bb padding_left_right_link_2=\u00bbtrue\u00bb _builder_version=\u00bb4.16&#8243; width=\u00bb70%\u00bb max_width=\u00bb70%\u00bb module_alignment=\u00bbcenter\u00bb use_custom_width=\u00bbon\u00bb width_unit=\u00bboff\u00bb custom_width_percent=\u00bb70%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb1vw|1vw|1vw|1vw\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb||1vw\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h4>Don&#8217;t be shy<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; text_font=\u00bb|500|||||||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"font-size: medium;\">If we haven&#8217;t answered all your questions, feel free to get in touch with us.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb1vw|1vw|1vw|1vw\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_button button_url=\u00bbhttps:\/\/colonfilm.com\/es\/contacto\/\u00bb button_text=\u00bbContact us today\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.16&#8243; custom_button=\u00bbon\u00bb button_text_color=\u00bb#ffffff\u00bb button_bg_color=\u00bb#66378c\u00bb button_border_radius=\u00bb8px\u00bb button_font=\u00bb|700|||||||\u00bb button_use_icon=\u00bboff\u00bb custom_margin=\u00bb2vw||2vw||true\u00bb custom_padding=\u00bb1vw||1vw||true\u00bb global_colors_info=\u00bb{}\u00bb button_bg_color__hover_enabled=\u00bbon\u00bb button_bg_color__hover=\u00bb#765f8c\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes\u00bfComo funcionan los paquetes? Cada uno de nuestros paquetes contiene unas caracter\u00edsticas concretas para poder hacer un c\u00e1lculo aproximado del tiempo que se emplea en la edici\u00f3n del dise\u00f1o. Cada dise\u00f1o es \u00fanico y diferente, al igual que lo son las necesidades para cada proyecto. Por eso es importante mantener una comunicaci\u00f3n continua e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-125199","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/colonfilm.com\/es\/wp-json\/wp\/v2\/pages\/125199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colonfilm.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/colonfilm.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/colonfilm.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/colonfilm.com\/es\/wp-json\/wp\/v2\/comments?post=125199"}],"version-history":[{"count":1,"href":"https:\/\/colonfilm.com\/es\/wp-json\/wp\/v2\/pages\/125199\/revisions"}],"predecessor-version":[{"id":130297,"href":"https:\/\/colonfilm.com\/es\/wp-json\/wp\/v2\/pages\/125199\/revisions\/130297"}],"wp:attachment":[{"href":"https:\/\/colonfilm.com\/es\/wp-json\/wp\/v2\/media?parent=125199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}